Privacy Policy

Effective Date: November 18, 2025
App Name: Elite Chef in Joseon
Company Name: NEOVINCI, INC.
Contact Email: help@neovinci.co.kr

1. Introduction

NEOVINCI, INC. (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect personal data when you use the mobile game Elite Chef in Joseon (the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Information You Provide

  • Email address (when contacting customer support)
  • Nickname or in-game name (if applicable)

2.2 Information Collected Automatically

  • Device information (such as OS version, device model, language settings, and app version)
  • Advertising identifiers (such as Google ADID and Apple IDFA, where applicable)
  • IP address
  • Game usage data (such as play history, progress, logs, and crash data)
  • Gameplay progress data, stage progress data, owned currencies, items, settings, and other data required for service operation and restoration
  • Internal identifiers required for Central Cloud synchronization and automatic save
  • Platform account-related identifiers required for Store Cloud save and load features

2.3 Payment Information

We do not collect or store credit card or payment information directly.
All payments are processed through third-party platforms such as Google Play Store or Apple App Store, which handle payment data according to their own privacy policies.

3. How We Use Your Information

We use collected information for the following purposes:

  • To provide and operate the Service
  • To support gameplay progress, in-game features, and local save functions
  • To automatically save certain gameplay data to the Central Cloud at intervals or under conditions determined by the Company
  • To support manual “Save to Central Cloud” and “Load from Central Cloud” functions
  • To support manual “Save to Store Cloud” and “Load from Store Cloud” functions
  • To support restoration of gameplay data when changing to a new device within the same platform
  • To process purchases and restore transactions where applicable
  • To respond to customer inquiries and support requests
  • To analyze usage patterns and improve game quality
  • To prevent fraud, abuse, and unauthorized use, and to ensure service security

4. Legal Basis for Processing (US & International Users)

We process personal data based on:

  • Your consent
  • Performance of a contract (providing the Service)
  • Legitimate business interests (analytics, service improvement, security)

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

  • Gameplay data is stored locally on the user’s device by default.
  • Some or all gameplay data may also be automatically saved to the Central Cloud at intervals or under conditions determined by the Company.
  • Users may additionally use the following manual save and load features within the Service:
    • Save to Central Cloud / Load from Central Cloud
    • Save to Store Cloud / Load from Store Cloud
  • Data stored in the Central Cloud is retained in accordance with the Company’s operational policies.
  • Data stored through Store Cloud features may be retained and made recoverable in accordance with the relevant platform’s policies and technical environment.
  • Purchase records may be retained for up to 5 years where required for legal, tax, accounting, or compliance purposes.
  • Customer support inquiries: retained for up to 3 years

6. Cloud Save and Data Recovery

Gameplay data is stored locally on the user’s device by default.
In addition, some gameplay data may be automatically saved to the Central Cloud at intervals or under conditions determined by the Company.

Users may also use the following manual save and load features through the in-game settings menu:

  • Save to Store Cloud / Load from Store Cloud
  • Save to Central Cloud / Load from Central Cloud

Please note the following:

  • Even if automatic Central Cloud saving is provided, the Company does not guarantee that all data at every point in time will be fully saved, synchronized, or perfectly restored.
  • When changing to a new device within the same platform (for example, Android to another Android device, or Apple device to another Apple device), users may be able to restore existing gameplay data through the Store Cloud save/load function, subject to platform policy, account status, network conditions, and device environment.
  • When changing to a device on a different platform (for example, Android to Apple, or Apple to Android), existing gameplay data cannot currently be transferred or restored because the Service does not provide a separate cross-platform account system.
  • Some data after the most recent save point may not be reflected.
  • Saving or restoration may be limited due to platform issues, network problems, device conditions, or other factors beyond the Company’s reasonable control.

7. Data Sharing and Third Parties

We do not sell your personal data.

We may share limited personal data with trusted third-party service providers only as necessary to operate the Service, including for the following purposes:

  • App distribution, platform services, and payment processing (such as Apple and Google)
  • Central Cloud save operation, synchronization, and related backend services (such as PlayFab)
  • Analytics, performance monitoring, and service improvement (such as Firebase and AppsFlyer)
  • Advertising services, where applicable (such as AdMob)

These third parties process data in accordance with their own privacy policies, applicable laws, and our service arrangements with them.

8. Advertising & Analytics

The Service may use advertising identifiers (ADID / IDFA) for:

  • Analytics
  • Personalized or non-personalized ads

You can limit or disable ad tracking through your device settings:

  • iOS: Settings → Privacy & Security → Tracking
  • Android: Settings → Privacy → Ads

9. Your Rights (U.S. & International Users)

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or deletion of your data
  • Withdraw consent where applicable

To exercise these rights, please contact us at:
📧 help@neovinci.co.kr

10. Children’s Privacy

The Service is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
If you believe that a child has provided us with personal information, please contact us and we will promptly remove it.

11. Data Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.
However, no method of transmission over the Internet or electronic storage is 100% secure.

12. International Data Transfers

Your personal data may be transferred to and processed in countries outside of your country or region of residence in connection with the operation of the Service, including through third-party service providers used for cloud services, analytics, advertising, customer support, platform services, and payment processing.

Where required by applicable law, we will provide information regarding:

  • the recipient of the transferred data,
  • the country to which the data is transferred,
  • the categories of personal data transferred,
  • the purpose of the transfer,
  • the timing and method of transfer, and
  • the retention period or applicable storage period.

We take reasonable and appropriate safeguards to ensure that such international transfers are carried out lawfully and that transferred personal data remains protected.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted within the app or on our official website, and the “Effective Date” will be updated accordingly.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

NEOVINCI, INC.
📧 help@neovinci.co.kr