Privacy Policy

Effective Date: November 18, 2025
App Name: Elite Chef in Joseon
Company Name: NEOVINCI, INC.
Contact Email: help@neovinci.co.kr

1. Introduction

NEOVINCI, INC. (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect personal data when you use the mobile game Elite Chef in Joseon (the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Information You Provide

  • Email address (when contacting customer support)
  • Nickname or in-game name (if applicable)

2.2 Information Collected Automatically

  • Device information (OS version, device model)
  • Advertising identifiers (Google ADID, Apple IDFA)
  • IP address
  • Game usage data (play history, progress, logs, crash data)

2.3 Payment Information

We do not collect or store credit card or payment information directly.
All payments are processed through third-party platforms such as Google Play Store or Apple App Store, which handle payment data according to their own privacy policies.

3. How We Use Your Information

We use collected information for the following purposes:

  • To provide and operate the Service
  • To manage game progress and in-game features
  • To process purchases and restore transactions
  • To respond to customer inquiries and support requests
  • To analyze usage patterns and improve game quality
  • To prevent fraud and ensure service security

4. Legal Basis for Processing (US & International Users)

We process personal data based on:

  • Your consent
  • Performance of a contract (providing the Service)
  • Legitimate business interests (analytics, service improvement, security)

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

  • Purchase records: retained for up to 5 years (for legal and accounting purposes)
  • Customer support inquiries: retained for up to 3 years

6. Data Sharing and Third Parties

We do not sell your personal data.

We may share limited data with trusted third-party service providers for:

  • Analytics (e.g., Firebase Analytics)
  • Advertising services (e.g., AdMob)
  • App distribution and payment processing (Apple, Google)

These third parties process data in accordance with their own privacy policies and applicable laws.

7. Advertising & Analytics

The Service may use advertising identifiers (ADID / IDFA) for:

  • Analytics
  • Personalized or non-personalized ads

You can limit or disable ad tracking through your device settings:

  • iOS: Settings → Privacy & Security → Tracking
  • Android: Settings → Privacy → Ads

8. Your Rights (U.S. & International Users)

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or deletion of your data
  • Withdraw consent where applicable

To exercise these rights, please contact us at:
📧 help@neovinci.co.kr

9. Children’s Privacy

The Service is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
If you believe that a child has provided us with personal information, please contact us and we will promptly remove it.

10. Data Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.
However, no method of transmission over the Internet or electronic storage is 100% secure.

11. International Data Transfers

Your information may be transferred to and processed in countries outside of your residence, including countries where data protection laws may differ.
We take appropriate safeguards to ensure lawful data transfer.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted within the app or on our official website, and the “Effective Date” will be updated accordingly.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

NEOVINCI, INC.
📧 help@neovinci.co.kr